How to reset a BlackBerry smartphone

Compatible with; BlackBerry Bold 9900 smartphone or BlackBerry Torch 9810 smartphone

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To perform a hard reset, complete the following steps.

1. Remove the battery cover from the back of the BlackBerry smartphone
2. Remove the battery, and then reinsert it after a few seconds
3. Replace the battery cover.
4. Performing a Soft Reset

A soft reset is a three-key combination that resets the BlackBerry smartphone without removing the battery. As mentioned previously, it is only available on BlackBerry smartphone models with a QWERTY keyboard, such as the BlackBerry Bold 9900 smartphone or BlackBerry Torch 9810 smartphone.


To perform a soft reset, complete the following steps.

1. Press and hold the Alt key (1)
2. While holding down the Alt key, press and hold the Right Shift key (2)
3. With both of those buttons still pressed, press the Backspace/Delete key (3)
4. When the screen turns off to indicate that the BlackBerry smartphone is restarting, you can then release the keys you have been holding.

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A few more things you should know about the reset process:

• Performing a reset does not remove any data
• To fully remove data from a BlackBerry smartphone, you will need to perform a security wipe. To learn more, check out our post on What is a Security Wipe and when should I use it?
• Performing a reset does not remove an IT Policy if one exists.